Why you need an SLA and how to procure one

In this presentation, you will learn:

– The types of SLA agreements and their critical provisions.
– The difference between software maintenance and customisation.

We also explore public procurement of IT services, specifically:

– The approach to purchasing IT services in public administration.
– Vendor lock-in and the supplier's exclusive position in IT procurement.
– Common situations contracting authorities face when securing IT services and how to eliminate vendor lock-in.

The presentation includes practical advice from JUDr. Marek Šmida LLB., a lawyer specialising in public procurement.

The topic is relevant to companies procuring IT services and technology companies participating in public procurement.