Telecommunications: new service accessibility requirements
Decree No. 345/2025 Coll. requires electronic communications services to be fully accessible to people with disabilities.
Key changes
- Accessible information
Service information must be understandable and accessible to people with visual, hearing or other impairments. - Customer support
Helpdesks and call centres must be able to communicate through alternative channels and provide information on service accessibility. - New communication standards
The decree introduces:- real-time text alongside calls
- a combination of voice, text and video
- Emergency communications
These must also be accessible to people with disabilities (e.g. a combination of text and video).
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